About Ben Hillson: I work with clients to design new and redesign existing customer experiences. I am passionate about ensuring that custom solutions are an appropriate fit for their application. My work is founded in gaining a deep understanding of the needs of clients and their customers to ensure new concepts and the services they provide, meet those needs. As such, I play a role in many parts of the design process including conducting design research, extracting insights, executing prototypes, facilitating workshops with clients, packaging deliverables, and ensuring business analysis and technological discovery align to the goals of the project. I believe strong communication and facilitation of discoveries, themes, opportunities, concepts and recommendations is crucial to ensuring a cohesive, easily-understood message. This work ensures innovative solutions are grounded by clients objectives and user needs.